Returns of Goods

Рекламация и замяна

With SpiralFashion.com you can return your purchased goods in 30-day period after delivery and we will return your money. Here is more information on how to do that.

Follow these instructions:

  • Please send us an email at info@spiralfashion.com, with your request for returning the goods.
  • In order to send the goods back to us, they have to be in their original packaging in the same condition as you have received them.
  • We recommend that you send us the goods through your local post which insures you for the value of the goods you are returning. Send your shipment to:
    Spirala Ltd.
    Nelly Panayotova
    11 Madan Street,
    7016, Ruse, Bulgaria
  • Once we receive the goods, we will inspect them to make sure they are in the condition we have send them to you and we will refund your money. If you need another size or product, we will send you the new product to your address.

Our customers are our main priority. Please contact us if you have a question. We are here to assist you.

Please note that in the interests of hygiene, some products as briefs, slips, boxers and thongs cannot be returned, unless they have remained in their original wrapping or are faulty.

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